I’ll tell you how you can use Telegram for both of these purposes.Īs if all mentioned features aren’t enough, you can improve your customer communication even more. How to successfully use Telegram for businessĬustomer communication takes place for either of two reasons: sales or support. This means you don’t have to switch channels to exchange documents ever again. You can use channels to keep your customers up-to-date on the latest information, services, etc.ĭid you ever redirect customers to another channel to share extended files? In Telegram, you can share contracts, forms, and other content up to 2 GB. Channels have an unlimited number of subscribers and are not able to interact themselves. Telegram users can subscribe to this channel and will then receive your messages.
You can also create a Telegram channel and send broadcast messages. This is an easy way to stay in touch with your customers. You can create groups and supergroups that allow you to interact with 200 to 5.000 members. Telegram’s group features are also very interesting for your business.
It might not be a must-have right now, but it will make Telegram an essential channel in the future. Customers prefer sending personal information via a secured messaging app. This makes Telegram an interesting messaging app to adopt for your business.
Privacy is getting more and more important for customers.
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